What rules or laws govern the operations of the city’s utilities?
The Tax Utility Office/Water Department/Sewer Departments are governed strictly by city ordinances, which are approved by the Mayor and City Council. These ordinances or laws state specifically the rates to be charged for all utility services. They also set forth the various service charges that you may be billed for service turn on and miscellaneous collection fees. Please call 301-759-6409 for more information.

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1. How do I register for the online utility billing portal?
2. How often will I be billed?
3. What is the basis for my water and sewer charges?
4. Why is my bill so high?
5. What rules or laws govern the operations of the city’s utilities?
6. What should I do when I’m ready to move?
7. What should I do if I cannot pay my utility bill?