What should I do if I cannot pay my utility bill?
Your monthly utility bill is due in 21 days. A penalty will be added to those accounts that have not been paid in full by the payment due date. The next utility bill will be issued 30 days after the 1st utility bill and will show the prior billed amount as “Past Due” amount.

For any accounts that contain a past due amount, the utility bill will advise the customer that the account must be paid in full by the next due date or water service will be terminated. No additional notification will be provided. In essence, a customer will have the water service terminated when the account is 51 days past due.

Like any other bill you receive, if you are going to have trouble making payment, contact our Tax Utility Office at 301-759-6409 to see if any arrangements can be made to avoid termination of service.

Show All Answers

1. How do I register for the online utility billing portal?
2. How often will I be billed?
3. What is the basis for my water and sewer charges?
4. Why is my bill so high?
5. What rules or laws govern the operations of the city’s utilities?
6. What should I do when I’m ready to move?
7. What should I do if I cannot pay my utility bill?